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Manage Utility Accounts
Secure Home & Dependents
Identify and document all utility accounts tied to the deceased's residence(s), including electricity, water, gas, internet, phone, and waste services. Determine whether services should be continued, paused, or closed. Contact providers to update billing and confirm outstanding balances.
Frequently Asked Questions
Process
Should I keep utility services on or cancel them immediately?
Keep essential utilities (electric, gas, water) running if the home is occupied, being prepared for sale, or contains items that could be damaged (pipes freezing, food spoiling). Cancel services only after the property is vacated and secured. Most utility companies will transfer the account to an estate or surviving family member without interruption if you call with a death certificate.
How do I transfer utility accounts to my name?
Call each utility provider and request a transfer. You will need the deceased's account number, a certified death certificate, and your ID. Most companies waive new-account deposits when transferring from a deceased account holder. The transfer typically takes 1-3 business days. If you are the executor, you can keep the account in the estate's name until the property is sold or transferred.
Costs
Can I get utility deposit refunds?
Yes. Contact each utility provider to request a refund of any security deposit held on the account. Provide a death certificate and your authority as executor or next of kin. Refunds are typically mailed within 30-60 days after the final bill is settled. Check the deceased's records for deposit receipts—some deposits date back years and may have been forgotten.
What about bundled services like cable, internet, and phone?
Call the provider to separate or cancel bundled services. Early termination fees may apply, but many providers waive them upon proof of death—ask specifically and escalate to a supervisor if the first agent refuses. Return any rented equipment (modems, cable boxes, DVRs) to avoid equipment charges of $100-$300 per device. Get a receipt for all returned equipment.